Refund & Cancellation Policy

Scope

This policy covers Shuifit GLOBAL digital services and purchases completed through Dodo Payments or Paddle. Free does not create a charge. A displayed plan creates no payment obligation; a purchase occurs only through an available checkout. Domestic purchases remain subject to their own purchase terms.

Renewal and cancellation

Monthly Plus renews automatically unless canceled. For Dodo subscriptions, use Account → Billing / Orders → Cancel auto-renewal before the next renewal. For earlier Paddle subscriptions, use the management link in your receipt or contact support. Ordinary cancellation ends renewal at the end of the current paid period; access continues for that period. Cancellation is separate from a refund request. Contact us if you need help locating your purchase.

Digital services and refund eligibility

Refund eligibility follows the Merchant of Record’s policy applicable to your transaction and mandatory consumer law. Using digital content may affect withdrawal rights only where the law permits and the required express consent has been obtained. This policy does not impose a blanket waiver of your statutory rights.

Cancellation, unused Credits or submitting a request do not by themselves guarantee a refund. Refund requests are reviewed under the applicable provider policy; we do not promise automatic approval or an unconditional refund period. Statutory rights, including for defective or misdescribed services, remain unaffected.

Effect of an approved refund

A successful full Credits purchase refund revokes unused Credits attributable to that purchase, without making your balance negative or reversing completed try-ons. Used or reserved Credits and partial refunds may require manual review. A successful full Plus payment refund revokes access and unused subscription Credits for the billing period paid by that payment; it does not remove purchased Credits or automatically cancel future renewals. Request cancellation separately if you also want to stop renewal.

Requesting help or a refund

For a persistent generation failure, missing service or other technical problem, contact Shuifit at the address below with your account email, transaction reference, date and a short explanation. Failed generations do not consume credits. Never include a password, full card details or payment secrets.

For a Dodo refund request, open Account → Billing / Orders and select Request a refund on your payment. This creates a request for review; it does not issue a refund, remove Credits or cancel renewal. You can follow the review status there. You may also contact Shuifit support or use the provider support link in your receipt, including for earlier Paddle purchases. The Merchant of Record handles approved refunds under its applicable policy, including payment method and timing; Shuifit does not promise automatic refunds or an instant in-app refund function. Rights required by law take priority over this policy.